These Terms and Conditions shall govern the ‘Skipton Building Society Costa Thank You’ campaign. The campaign will include selected Skipton customers (the “Customer”) receiving an email on how to claim their Costa £5 Treat (“the Gift”) from Skipton (the “Promoter”). Participants to the Skipton Building Society Costa Thank You’ campaign agree to these Terms and Conditions.

Promoter: Skipton Building Society, The Bailey, Skipton, North Yorkshire BD23 1DN

Administrator: TLC Worldwide UK Limited, 54 Baker Street, London, W1U 7BU

1. Eligibility: To be eligible to claim, a Customer must:

1. Have received an email from Skipton containing a unique code and instructions to claim the Gift; and
2. be 18+ and reside within Great Britain.
   
   Claim Period: The email from the Promoter will be dispatched between 15th October 2024 and 14th October 2025. Gift must be claimed within 30 days of receipt of the email.
3. The Gift: This gift is a Costa Coffee eGift card for use against hot beverages or treats up to the value of £5. The recipient can purchase items greater than the total value of £5 by paying the difference. For full Costa Coffee eGift terms and conditions including participating locations and excluded locations please visit: https://gifting.Costa.co.uk/terms-and-conditions. The eGift cards can be used at participating Costa Coffee outlets in England, Scotland and Wales only. The eGift cards cannot be used at any Costa Express or Costa ‘Proud to Server’ locations or in Northern Ireland. 
   
   
   
   
   
   

2. How to participate: 

Customer Journey

1. Customers will be sent an email from the Promoter containing a unique code and directing them to www.skiptonthankyou.co.uk to claim their Gift
2. Customers visit promo site, enter their unique code, name and email address
3. Once validated, Customers receive an email with a link to retrieve their Costa eGift card that can be scanned in store
4. Customer visits their chosen Costa location to redeem their Costa hot beverage and/or treat.
   
   
   
   
   
   

3. A maximum of 1 claim per Customer will be allowed. 

4. The Promoter takes no responsibility for claims delayed, incomplete or lost due to technical reasons or otherwise. The Promoter shall not be liable in any way for its inability to meet any timeframes resulting from circumstances outside its reasonable control, including an outbreak of Covid-19 either with its own business or within the delivery supply chain. Should a national or local lockdown affect the Promoter’s ability to meet any deadlines, it will fulfil its obligations as soon as is reasonably practical after its and/or its third-party fulfilment providers resume business as usual, and any affected entrants will be contacted by the Promoter and kept updated of any unavoidable changes to the promotion. 

5. Your claim will be deemed invalid if (including but not limited to) you:

1. Are not an eligible Customer (as detailed in clause 1 above).
2. Have not claimed your Gift within 30 days of receiving your invitational email.
3. Have failed in any way to otherwise comply with these Terms and Conditions or any corresponding partner Terms and Conditions as determined by The Promoter or the Administrator in its sole discretion.
   
   
   
   
   
   

6. It is the responsibility of the Customer to provide correct, up-to-date details when claiming. The Promoter cannot be held responsible for Customers failing to supply accurate information which affects delivery of their gift.

7. The Promoter reserves the right to replace the Gift with one of equal or greater value in the event of unavailability due to circumstances beyond its control.

8. Neither the Promoter, nor its agents or distributors can accept liability for lost, stolen or damaged Gifts. Lost or stolen Gifts will not be replaced.

9. The Gift is not for re-sale, has no cash value, cannot be auctioned or exchanged and is not transferable or redeemable for cash. The Gift cannot be used in conjunction with any other offers or discounts. Unused, expired and redeemed Gift’s cannot be refunded, exchanged or returned.

10. Any additional costs which may be incurred in this promotion in the context of participation, such as internet costs and other additional services that go beyond those described services for the applicable Gift are not included and must be paid by claimants separately.

11. Insofar as permitted by law, the Promoter, the Administrator, their agents and distributors will not in any circumstances be responsible or liable to compensate or accept any liability for personal loss, damage or injury suffered by any claimant entering the promotion or as a result of accepting any Gift. Your statutory rights are unaffected. Nothing shall limit or exclude the Promoter’s liability for death or personal injury as a result of its negligence.

12. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimise the effect to participants to avoid undue disappointment. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

13. The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a participant’s claim to the promotion.

14. All claims must be made by the entrant themselves. Claims (bulk or otherwise) made from trade, consumer groups, syndicates or third parties will not be accepted. Claims made by macros or other automated means (including systems which can be programmed to enter) and entries which do not satisfy the requirements of these Terms and Conditions in full will be disqualified and will not be counted. If it becomes apparent that a claimant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase the number of claims into the promotion, those claims will be disqualified and any Gifts claimed will be void. The Promoter and Administrator reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims. In addition, the Promoter reserves the right to reject those claims which it considers, in its absolute discretion, are fraudulent or invalid.

15. The Promoter shall ensure that the Administrator fulfils the Gift. Any personal data captured in the fulfilment of the promotion by the Administrator will only be used for validation of claims, notification and for administering the Promotion. Your personal details will at all times be kept confidential and in accordance with current data protection legislation. Data will be held by or on behalf of the Promoter in accordance with current data protection legislation and will be stored for up to 3 months from the campaign end date, after which it will be deleted. To find out more about how the Promoter uses and protects your personal data, as well as your privacy rights visit Data Privacy Notice – Skipton Building Society.

16. The Promoter’s decision is final with regard to all promotional matters and no correspondence will be entered into. 

17. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

18. These Terms and Conditions and any question concerning the legal interpretation of these Terms and Conditions will be governed by the laws of England and Wales. Any disputes must be referred to the English and Welsh courts unless you live in another part of the UK, in which case your local courts will have jurisdiction.