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FAQs
How do I participate in this promotion?
Only members who are 18+ and reside in Great Britain and have received an invitational email from Skipton with instructions on how to claim their Costa Coffee eGift card are eligible to participate.
How long do I have to claim my Costa Coffee eGift card?
This date can be found in the email you will have received from Skipton inviting you to claim your Costa Coffee eGift card.
What happens after I claim my Costa Coffee eGift card?
When you have entered your details to claim your treat, you will receive an email containing a link to retrieve your Costa Coffee eGift card. You can then use this at any participating Costa Coffee store.

You can show your eGift card to staff at the checkouts or scan as you pay. You may use your Costa Coffee eGift card at any participating Costa Coffee store in the UK excluding Northern Ireland. eGift cards are not able to be used at any Costa Express or Proud To Serve outlet. You can view the full Costa eGift card terms and conditions including non participating venues. 
When do I have to use my Costa Coffee eGift card by?
You will need to have claimed your gift within 30 days of receiving your invitational email, after which you will not be able to claim. You can then use your eGift card for a further 60 days.
What do I do if I’m having issues with my Costa Coffee eGift card?
Please contact the Customer Experience Team at TLC Worldwide by completing the form with your query.
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